At JVIB we pride ourselves in providing professional service and choose to reflect this in the affiliations we utilise.

Steadfast

Steadfast is Australia’s largest insurance broker cluster group and is owned by its shareholders – more than 280 insurance brokerages Australia wide.Phone: (02) 9495 6500Fax: (02) 9495 6565

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Steadfast

JVIB is a member of The Steadfast Group Limited. Steadfast was established in 1996 and is Australia’s largest network of insurance brokers comprising of 285 brokerages in both Australia and New Zealand.JVIB managing director, Joe Vella, was a director on the board of The Steadfast Group Limited for a number of years and both he and Group General Manager, Col Craig, still actively participate in meetings to ensure that JVIB continues to receive all of the exceptional benefits and service that the group offers for our clients.So what are the advantages of choosing an insurance broker backed by this fantastic organisation:

  • Having a local insurance broker that you know and trust can really take a load off your mind. After all, if you ever need to make a claim, the person who helped put your policy in place is right there to represent your best interests, dealing directly with the insurance company concerned.
  • The network generated $4.3 billion in insurance sales in the 2013 financial year. As you can imagine, this provides the group with enormous buying power, flexibility and influence when negotiating with insurers.
  • They support all of their members by providing a comprehensive suite of ongoing education programs and support services, including business and compliance support and customer service tools.
  • So whether it’s insurance for home, car, boat, small or large business, you can be assured that The Steadfast Group Limited has access to a broad choice of insurance products, exclusively built policies, at a competitive price as well as a unique claims escalation process.

By being part of this group, it supports the goals of our brokerage and allows us to provide an exceptional standard of service to all of our clientele whilst still maintaining the independence of being our own local brokerage office.

The Institute

The Institute’s commitment to providing relevant, high quality qualifications and education programs is underpinned by its role in partnering the industry and its members in the pursuit of professional excellence and business success.

Phone: (03) 9613 7280Fax: (03) 9642 4166

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The Australian and New Zealand Institute of Insurance and Finance

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is the leading provider of education, training and professional development services to the insurance and financial services industry in Australia, New Zealand and the Asia Pacific region. The Institute has been around for over 120 years in one form or another, making it one of the oldest and most respected professional associations in the region.

JVIB utilises the services provided by ANZIIF to achieve and maintain their insurance qualifications and several of our broking team are ANZIIF (Senior Associate), Certified Insurance Professional members.

NIBA

Phone: (02) 9964 9400Fax: (02) 9964 9332

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The National Insurance Brokers Association (NIBA)

NIBA is the national trade association for licensed Life and General Insurance Brokers in Australia. It is a not for profit organisation and neither sells insurance products or represents insurance companies.

NIBA is the national voice of insurance brokers and an advocate for insurance consumers. Their members are recognised as having attained a high standard of professionalism and knowledge through ongoing educational support and technical development. NIBA represents qualified Practicing Insurance Brokers.

Joe Vella, managing director of JVIB, is a member of NIBA and has been a Qualified Practising Insurance Broker (QPIB) since 1980.

Several of our senior brokers are also Qualified Practicing Insurance Brokers (QPIB) which means they have achieved the following:

  • a Diploma of Financial Services (Insurance Broking) with NIBA College or another registered training organisation or equivalent;a minimum of 4 years experience as an insurance broker; and
  • participated in continuing professional development as required by the NIBA Board in the 12 month period prior to the date of his/her application
CQIB

Phone: (07) 3847 9542

Fax: (07) 3847 4769

Email: admin@cqib.org.au

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Council of Queensland Insurance Brokers (CQIB)

Joe Vella Insurance Brokers are members of the Council of Queensland Insurance Brokers (CQIB) which is a professional association who plays a fundamental role in the Australian Insurance Industry. It was founded in 1980 and now represents over 60 Insurance Brokerages in Queensland.CQIB are dedicated to ensuring that their members provide informed advice on all insurance matters and maintain a great level of professionalism through the sharing of knowledge and information. They run regular insurance training courses and conventions which the JVIB team participate in better enabling us to meet all our customer’s needs.

FInancial Ombudsman Service

Phone: 1800 367 287

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The Financial Ombudsman Service Limited (FOS)

The Financial Ombudsman Service provides accessible, fair and neutral dispute resolution for consumers and financial services providers.

Their dispute resolution processes cover financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. FOS is a free service to consumers.

JVIB is a member of FOS and uses FOS as our external Dispute Resolution Process (DRP).

Clients wishing to use FOS to resolve a dispute with JVIB should have exhausted all avenues to resolve the matter directly with JVIB before contacting FOS.

Should a JVIB client be unable to resolve an issue directly with their JVIB broker, they should raise the matter with the JVIB Complaints Officer, who is the Group General Manager, Col Craig.

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Phone: 1800 931 678

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Australian Financial Complaints Authority (AFCA)

The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers involving financial services and products.  It will be operated by a not-for-profit company limited by guarantee authorised by the Minister for Revenue and Financial Services (Minister).

AFCA replaces the three existing External Dispute Resolution (EDR) schemes of the Financial Ombudsman Service Australia (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

JVIB is a member of AFCA and uses AFCA as our EDR process.  AFCA is a free service to consumers.

Clients wishing to use AFCA to resolve a dispute with JVIB should have exhausted all avenues to resolve the matter directly with JVIB before contacting AFCA.

Should a JVIB client be unable to resolve an issue directly with their JVIB broker, they should raise the matter with the JVIB Complaints Officer, who is the group General Manager, Col Craig.

As the AFCA will be replacing FOS effective from the 21st of September 2018, there are cut off dates applicable to indicate which EDR you need to lodge your complaint with.  To find out more click here.

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26 North

26th North is a specialist division of Joe Vella Insurance Brokers. It was established when Managing Director, Joe Vella, realised that there was a dwindling number of insurance products available to larger commercial properties above the 26th Parallel. This division is now able to provide insurance solutions for these commercial property risks in the Northern parts of Australia. Their philosophy is to selectively write suitably rated and surveyed properties for a suitably rated price.

Malta High Commission

Please update the contact details for this affiliate as follows:Phone: (02) 6290 1724Fax: (02) 6290 2453Address: 38 Culgoa Circuit, O’Malley ACT 2606

Email: maltahighcommission.canberra@gov.mt

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Malta High Commission

Joe Vella was born in Malta. In addition to his personal charter with community services he had for a long time been interested in providing some form of community service to the Maltese of Australia (including inbound).The Maltese migrant community in Australia, the largest outside Malta, has contributed greatly to the development of a multicultural Australia. This important connection is supported by bilateral agreements covering social security, double taxation, health services, air services and a working holiday maker scheme. Trade and investment, and cooperation in education, are further dimensions to this relationship.The Maltese High Commissioner in conjunction with Warren Entsch, Federal Member for Leichardt, invited Joe to be bestowed with the position of “Honorary Consul Queensland” and he was inducted by the Prime Minister of Malta, Lawrence Gonzi, on the 18th July 2008.As an Honorary Consul Joe is able to conduct the coordination of dual citizenship, passport applications and/or renewals. He is also able to make diplomatic enquiries pertaining to Maltese born descendants.

Cairns Chamber of Commerce

Phone:(07) 4031 1838Fax:(07) 4031 0883

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Cairns Chamber of Commerce

JVIB is a member of the Cairns Chamber of Commerce. This is one of the leading business organisations in Cairns, established for over 100 years and a representative of the local business community.

Cairns Chamber plays a key role in assisting the local business community resolve regional development issues through economic lobbying and representation. Another key activity of the Chamber includes mentoring businesses and connecting them to appropriate contacts. They also provide migration assistance for businesses through its role as a Regional Certifying Body for the Department of Immigration & Citizenship.

Cairns Chamber of Commerce is a membership based, not-for-profit organisation. With over 640 member businesses from various industries it is an important stabilising force which ensures prosperous and integrated economic growth within the local business community.

Make a Wish

Phone: (07) 3252 7010

To make a donation, pleas go to the website.

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Make-a-Wish Foundation

Established in 1980, Make-A-Wish Australia has enriched the lives of children and granted over 8,000 wishes to those with life-threatening medical conditions through its wish-granting work. It has become one of the world’s most well known charities and has a network of nearly 25,000 volunteers. As the foundation continues to mature, its mission will ream steadfast. Wish children of the past, present and future will have the opportunity to share the power of a wish.Joe Vella, Managing Director of JVIB, is the North Queensland Chairman for the Make-A-Wish Australia, and has held this position for over 10 years. JVIB staff are also encouraged to become a part of the wish team and Lee Mounsey has also been involved with helping to grant wishes to local children.