JOE VELLA NEWS
Privacy Policy
At JVIB, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect, why and how do we use it?
When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms. Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia.
When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, eg loss adjusters, medical brokers etc) to enable it to consider your claim. Again, this information may be passed on to reinsurers.
We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, eg renewals, and our relationship with you, eg invoicing, client surveys etc.
We may occasionally notify you about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information or do not wish to receive it electronically, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
We can only fully advise you if we have all relevant information. The insurance laws also require you to provide your insurers with all the information they need in order to be able to decide whether to insure you and on what terms.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security, preventing it from misuse and loss or unauthorised access, modification and disclosure.
We maintain physical security over our paper and electronic data stores and premises using locks and security systems. We also maintain computer and network security by using firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to computer systems.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to contractors who supply services to us, eg to handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to gain access to your personal information or you want us to correct or update it please contact JVIB during business hours.
We do not charge for receiving a request for access to personal information or for complying with a correction request, nor do we charge for providing access to personal information.
Your consent
By asking us to assist with your insurance and or financial planning needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Opting Out
If we send you any information about services or products which you do not wish to receive or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by clicking the below link.
Contact JVIB, please click here.
How to contact us
If you wish to gain access to your personal information or you want us to correct or update it or you have a complaint about a breach of your privacy or any other query relating to our Privacy Policy, please contact JVIB during business hours.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer on:
Telephone: 07 4040 4444 or 1300 937 111
Facsimile: 07 4040 4400
Email: jvib@jvib.com.au
