At JVIB we pride ourselves in providing professional service and choose to reflect this in the affiliations we utilise.



JVIB has partnered with the Steadfast Group – Australasia’s largest general insurance broker network with over 1,100 + offices. Being a Steadfast broker gives us access to an exclusive range of products and services that help us create better insurance solutions for you. It also allows us access to exclusive products and tools to help us find the policy that’s right for you and when the time comes and you need to make a claim, we have the backing of Steadfast claims escalation services on our side to give you a champion claim service.

The Institute

The Institute’s commitment to providing relevant, high quality qualifications and education programs is underpinned by its role in partnering the industry and its members in the pursuit of professional excellence and business success.

Phone: (03) 9613 7200

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The Australian and New Zealand Institute of Insurance and Finance

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is the leading provider of education, training and professional development services to the insurance and financial services industry in Australia, New Zealand and the Asia Pacific region. The Institute has been around for over 120 years in one form or another, making it one of the oldest and most respected professional associations in the region.

JVIB utilises the services provided by ANZIIF to achieve and maintain their insurance qualifications and several of our broking team are ANZIIF (Senior Associate), Certified Insurance Professional members.


Phone: (02) 9459 4300

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The National Insurance Brokers Association (NIBA)

NIBA is the national trade association for licensed Life and General Insurance Brokers in Australia. It is a not for profit organisation and neither sells insurance products or represents insurance companies.

NIBA is the national voice of insurance brokers and an advocate for insurance consumers. Their members are recognised as having attained a high standard of professionalism and knowledge through ongoing educational support and technical development. NIBA represents qualified Practicing Insurance Brokers.


Phone: (07) 3847 9542


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Council of Queensland Insurance Brokers (CQIB)

Joe Vella Insurance Brokers are members of the Council of Queensland Insurance Brokers (CQIB) which is a professional association who plays a fundamental role in the Australian Insurance Industry. It was founded in 1980 and now represents over 60 Insurance Brokerages in Queensland.CQIB are dedicated to ensuring that their members provide informed advice on all insurance matters and maintain a great level of professionalism through the sharing of knowledge and information. They run regular insurance training courses and conventions which the JVIB team participate in better enabling us to meet all our customer’s needs.


Phone: 1800 931 678

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Australian Financial Complaints Authority (AFCA)

The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers involving financial services and products.  It will be operated by a not-for-profit company limited by guarantee authorised by the Minister for Revenue and Financial Services (Minister).

The AFCA replaces the three existing External Dispute Resolution (EDR) schemes of the Financial Ombudsman Service Australia (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

JVIB is a member of the AFCA and uses the AFCA as our EDR process.  The AFCA is a free service to consumers.

Clients wishing to use the AFCA to resolve a dispute with JVIB should have exhausted all avenues to resolve the matter directly with JVIB before contacting the AFCA.

Should you be unable to resolve an issue directly with your broker, please contact our complaints manager on 07 4040 4444.

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