At JVIB we pride ourselves in providing professional service and choose to reflect this in the affiliations we utilise.
JVIB has partnered with the Steadfast Group – Australasia’s largest general insurance broker network with over 1,100 + offices. Being a Steadfast broker gives us access to an exclusive range of products and services that help us create better insurance solutions for you. It also allows us access to exclusive products and tools to help us find the policy that’s right for you and when the time comes and you need to make a claim, we have the backing of Steadfast claims escalation services on our side to give you a champion claim service.
The Institute’s commitment to providing relevant, high quality qualifications and education programs is underpinned by its role in partnering the industry and its members in the pursuit of professional excellence and business success.
Phone: (03) 9613 7200
The Australian and New Zealand Institute of Insurance and Finance
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) is the leading provider of education, training and professional development services to the insurance and financial services industry in Australia, New Zealand and the Asia Pacific region. The Institute has been around for over 120 years in one form or another, making it one of the oldest and most respected professional associations in the region.
JVIB utilises the services provided by ANZIIF to achieve and maintain their insurance qualifications and several of our broking team are ANZIIF (Senior Associate), Certified Insurance Professional members.
The National Insurance Brokers Association (NIBA)
NIBA is the national trade association for licensed Life and General Insurance Brokers in Australia. It is a not for profit organisation and neither sells insurance products or represents insurance companies.
NIBA is the national voice of insurance brokers and an advocate for insurance consumers. Their members are recognised as having attained a high standard of professionalism and knowledge through ongoing educational support and technical development. NIBA represents qualified Practicing Insurance Brokers.
Joe Vella, managing director of JVIB, is a member of NIBA and has been a Qualified Practising Insurance Broker (QPIB) since 1980.
Several of our senior brokers are also Qualified Practicing Insurance Brokers (QPIB) which means they have achieved the following:
- a Diploma of Financial Services (Insurance Broking) with NIBA College or another registered training organisation or equivalent;a minimum of 4 years experience as an insurance broker; and
- participated in continuing professional development as required by the NIBA Board in the 12 month period prior to the date of his/her application
Council of Queensland Insurance Brokers (CQIB)
Joe Vella Insurance Brokers are members of the Council of Queensland Insurance Brokers (CQIB) which is a professional association who plays a fundamental role in the Australian Insurance Industry. It was founded in 1980 and now represents over 60 Insurance Brokerages in Queensland.CQIB are dedicated to ensuring that their members provide informed advice on all insurance matters and maintain a great level of professionalism through the sharing of knowledge and information. They run regular insurance training courses and conventions which the JVIB team participate in better enabling us to meet all our customer’s needs.
Australian Financial Complaints Authority (AFCA)
The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers involving financial services and products. It will be operated by a not-for-profit company limited by guarantee authorised by the Minister for Revenue and Financial Services (Minister).
The AFCA replaces the three existing External Dispute Resolution (EDR) schemes of the Financial Ombudsman Service Australia (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.
JVIB is a member of the AFCA and uses the AFCA as our EDR process. The AFCA is a free service to consumers.
Clients wishing to use the AFCA to resolve a dispute with JVIB should have exhausted all avenues to resolve the matter directly with JVIB before contacting the AFCA.
Should a JVIB client be unable to resolve an issue directly with their JVIB broker, they should raise the matter with the JVIB Complaints Officer, who is the group General Manager, Col Craig.
Malta High Commission
Joe Vella was born in Malta. In addition to his personal charter with community services he had for a long time been interested in providing some form of community service to the Maltese of Australia (including inbound).The Maltese migrant community in Australia, the largest outside Malta, has contributed greatly to the development of a multicultural Australia. This important connection is supported by bilateral agreements covering social security, double taxation, health services, air services and a working holiday maker scheme. Trade and investment, and cooperation in education, are further dimensions to this relationship.The Maltese High Commissioner in conjunction with Warren Entsch, Federal Member for Leichardt, invited Joe to be bestowed with the position of “Honorary Consul Queensland” and he was inducted by the Prime Minister of Malta, Lawrence Gonzi, on the 18th July 2008.As an Honorary Consul Joe is able to conduct the coordination of dual citizenship, passport applications and/or renewals. He is also able to make diplomatic enquiries pertaining to Maltese born descendants.
Established in 1980, Make-A-Wish Australia has enriched the lives of children and granted over 8,000 wishes to those with life-threatening medical conditions through its wish-granting work. It has become one of the world’s most well known charities and has a network of nearly 25,000 volunteers. As the foundation continues to mature, its mission will ream steadfast. Wish children of the past, present and future will have the opportunity to share the power of a wish.Joe Vella, Managing Director of JVIB, is the North Queensland Chairman for the Make-A-Wish Australia, and has held this position for over 10 years.