JVIB take pride in all that they do however most of all, in looking after you. In the event that you are not happy with us or you wish to lodge a complaint or breach of the Insurance Brokers Code of Practice against JVIB, please contact:

Complaints Manager – JVIB
Level 1, 108 Mulgrave Road
Cairns QLD 4870
Phone: (07) 4040 4444 or 1800 937 111
Facsimile: (07) 4040 4400

If your complaint is not resolved within 20 days we will provide you with a form to forward to:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Email: info@afca.org.au

How to resolve your disputes