How to resolve your dispute
JVIB take pride in all that they do but most of all, in looking after you. If you are unable to resolve a dispute with JVIB, we will provide you with a form to forward to the Financial Ombudsman Service (FOS) or the Australian Financial Complaints Authority (AFCA).
Both FOS and AFCA are organisations that offer a free and accessible dispute resolution service to the customers of financial services providers across Australia. They offer the option of resolving your disputes quickly and efficiently, without the costs and time involved in going to court.
Their service is free to consumers.
There are five steps involved in resolving a dispute. Some disputes take longer to resolve than others.
Contact your Financial Services Provider (FSP).
Lodge a dispute with FOS or AFCA.
FOS or AFCA begin their review of the dispute.
How your dispute will be handled.
How your dispute will be resolved.